Frequently Asked Questions
Here you will find some of our most frequently asked questions and answers!
Do you offer group discounts?
Yes! Here are our group disocunts:
• 1 - 4 IDs - $65 per ID.
• 5 - 9 IDs - $60 per ID.
• 10+ IDs - $55 per ID.
Do you have a Reseller program?
Yes we do! You can apply by emailing [email protected]
To become a reseller you must have at least 5 completed orders.
Where do I find my tracking number?
Once your order has shipped, you will be able to find your tracking number by going to Account > Orders. Your tracking number will be under the column that says 'Tracking Number'
What does my order status mean?
Once you place your order, your status will say 'Awaiting Payment'. After your payment is confirmed, it will change to 'In Production'. Finally, once your order is shipped, the status will change to 'Shipped'.
How long will it take to get my order?
Currently, our turnaround time is around 2 weeks. However, please understand that there are always incidents with couriers taking a little longer around holiday times.
Will my ID scan everywhere?
Aside from box scanners, your ID should have no problem scanning anywhere else.
What courier do you use?
We use UPS to ship our orders!
What if I make a mistake on my shipping address?
Until your order is marked as 'Shipped' you can contact us via E-Mail to change your shipping address. After it's marked 'Shipped' unfortunately, there is nothing we can do.
Can I get a refund?
Unfortunately not. We do not issue refunds, however if there is a defect on your ID, we are more than happy to issue a reprint or replace it with another state!
What if I don't upload a signature?
If a signature image is not provided, we will generate one using our realistic signature font. Example:
Catherine DoeOR Alexander D.
Will my IDs pass the bend test?
Yes! Any of our IDs that are manufactured with Teslin will have no problem passing the bend test!
What form of payments do you accept?
As of right now, our automated system only accepts BTC. However, if you have a large group order and wish to pay with another form of crypto, feel free to contact us at [email protected]